Refund Policy

Every new subscription (Pro Monthly, Pro Yearly, Power Monthly, Power Yearly) comes with a 7-day full refund window from the date of purchase.

If you are not satisfied for any reason within the first 7 days, contact us at billing@tebyanai.com and we will issue a full refund — no questions asked.

After 7 days, subscriptions are non-refundable. You can cancel at any time to prevent future charges; your access continues until the end of the current billing period.

For yearly plans cancelled after the 7-day window, we may consider a partial (pro-rata) refund on a case-by-case basis, particularly if the service experienced significant downtime or a technical issue affected your ability to use it. Contact us to discuss.

Word packs are one-time purchases. Unused words never expire and remain on your account indefinitely.

Refunds for word packs are available within 7 days of purchase, provided that fewer than 10% of the pack words have been consumed. Once more than 10% has been used, the pack is considered partially consumed and is non-refundable.

The free plan has no charge, so no refund applies. You can upgrade, downgrade, or delete your account at any time.

If you were charged more than once for the same subscription or pack due to a technical error, we will refund the duplicate charge in full immediately upon verification. Contact us with your transaction details.

Email us at billing@tebyanai.com with the subject line "Refund Request" and include:

• The email address on your account
• Your transaction ID or receipt (from your payment confirmation email)
• The reason for your request (optional — helps us improve)

We process refunds within 3–5 business days. The refund will be returned to your original payment method. Depending on your bank, it may take an additional 5–10 days to appear on your statement.

We ask that you contact us before initiating a chargeback with your bank. Chargebacks create additional costs for both parties, and we are always willing to resolve issues directly. Accounts with active chargebacks may be temporarily suspended pending resolution.

Billing questions or refund requests: billing@tebyanai.com or ahmadkanbari.business@gmail.com